Straight answers. Where something isn't built yet, we say so rather than imply it.
Repair-shop management software: repair tickets with a clear workflow, point of sale, inventory and purchase orders, multi-store, customer CRM and a customer portal, quotes and invoices, and reporting. UK-first — pounds, British English, VAT.
We cover the day-to-day repair-shop workflow well, and we're honest that some RepairDesk extras aren't here yet (see the roadmap below). If a specific feature is make-or-break for you, email us first and we'll tell you plainly whether we do it today.
No. It runs in any modern browser — phone, tablet, laptop or POS terminal. For receipts and labels we drive ESC/POS thermal printers and Dymo LabelWriters through a local print bridge; for card payments we use Stripe.
Each store connects its own Stripe account, so funds settle directly to you. We take quote deposits online and the balance on collection, and support cash, card and split (mixed) tender at the till with an end-of-day Z-report.
Yes — monthly maintenance plans are billed via GoCardless Direct Debit, set up by a secure mandate link sent to the customer.
Yes. A quote is emailed as a secure link; the customer reviews it, approves online and pays any deposit. The repair then moves forward automatically.
The onboarding wizard imports your parts from a CSV, and we can pull company details from Companies House to save typing. Customer and open-ticket import is available too — email us for the larger migrations.
You do. We act as your data processor under a DPA, and you can export your whole shop's data (CSV and JSON) at any time. No lock-in.
No setup fee, no long contract. Monthly rolling, 14-day free trial with no card required, cancel any time.
Not today. The core workflow is built for reliable shop wifi; a read-only offline mode is on the roadmap.
The web app is mobile-responsive and works on a phone browser today. A dedicated native app isn't built yet.
Still stuck? Email hello@mendmate.co.uk — a person in Bristol will reply.